EASY ADVANCE ENTERPRISES (PTY) LTD

Refund Policy

Registration Number: 2026/019088/07

Effective Date: 22 July 2026

1. Purpose

This Refund Policy outlines the circumstances under which Easy Advance Enterprises (Pty) Ltd may issue refunds in relation to its financial products and services. This policy is intended to ensure fairness, transparency, and compliance with applicable South African laws.

2. Loan Disbursements

Once a loan has been approved, accepted by the borrower, and the funds have been disbursed, the loan amount is not refundable. The borrower remains responsible for repaying the loan in accordance with the signed Credit Agreement.

3. Overpayments

If a customer pays more than the outstanding balance due on their loan account, the overpaid amount will be reviewed and, where confirmed, refunded or credited to the customer's account within a reasonable period after verification.

4. Duplicate Payments

Where a customer accidentally makes a duplicate payment, Easy Advance Enterprises (Pty) Ltd will investigate the transaction. If the duplicate payment is verified, the excess amount may be refunded to the customer using an approved payment method.

5. Incorrect Payments

If a customer deposits funds into the company's account in error, the customer must notify Easy Advance Enterprises (Pty) Ltd immediately and provide proof of payment. Refunds will be considered after verification and confirmation that the funds were received and are eligible for refund.

6. Refund Processing

Approved refunds will:

• Be processed only after all required verification has been completed.

• Be paid to the original account holder or another verified account approved by the company.

• Be processed within a reasonable timeframe, subject to banking processes and internal verification.

7. Non-Refundable Fees

Application fees, administration fees, service fees, or other charges that have been lawfully incurred and disclosed under the Credit Agreement may not be refundable unless required by law or where the company determines that a refund is appropriate.

8. Fraud Prevention

Easy Advance Enterprises (Pty) Ltd reserves the right to refuse a refund request where there is reasonable evidence of fraud, misrepresentation, or unlawful activity. Such matters may be referred to the relevant authorities where appropriate.

9. Customer Enquiries

Customers wishing to request a refund or enquire about a payment should contact:

Easy Advance Enterprises (Pty) Ltd

Email: admin@easyadvanceenterprises.co.za

Telephone / WhatsApp: 083 245 1088

10. Policy Amendments

Easy Advance Enterprises (Pty) Ltd reserves the right to amend this Refund Policy from time to time to reflect changes in legislation, business practices, or operational requirements. The latest version will be made available on the company's website.

Easy Advance Enterprises (Pty) Ltd is committed to treating all customers fairly and processing eligible refund requests promptly, transparently, and in accordance with applicable South African legislation.